Disability Access and Inclusion Plan
New plan under development
At Western Power, we respect that everyone has the right to participate fully in the community and to have an informed say in decisions that affect their lives.
We are committed to providing equitable access to services, facilities and information for people with disability, their families and carers. We also recognise that removing barriers to this access requires a strategic and systematic approach.
That’s why we are refining our Disability Access and Inclusion Plan (DAIP) following a period of public consultation.
The community consultation period (19 July – 16 August) has now closed.
Please check back shortly for our new plan.
Accessibility
We aim to provide all our information and engage with you in ways that are easy to access and understand.
To request information in an alternative formats, such as hard copy, large print, languages other than English, audio format (CD or cassette) or Braille, please contact us on 13 10 87, National Relay Service 1800 13 13 51, TIS 13 14 50 or submit an online enquiry to our Customer Experience Centre.
Contractor requirements
The Disability Services Act requires Western Power’s Disability Access and Inclusion Plan (DAIP) to be implemented by our contractors as well as our staff.
Where contractors provide a service to the public on Western Power’s behalf, these services are to be provided in a manner consistent with our DAIP.
Contractors submit a one-page Contractor Report to us by 30 May each year indicating which DAIP outcomes they have progressed and a brief summary of their activities.
Help us improve accessibility
We welcome your feedback. If you would like to comment on our Disability Access and Inclusion Plan, make a suggestion to improve access, or comment on one of our initiatives, please contact us:
Phone: 13 10 87
National Relay Service for speech or hearing difficulties: TTY 1800 13 13 51
Translating and interpreting services: 13 14 50
Online: Feedback form
Fax: (08) 9225 2660
Mail:
Western Power Customer Experience Centre
GPO Box L921
Perth WA 6842