Skip to content

We are experiencing an issue with our outage map and SMS notification system. Planned Outages are still underway, please refer to the initial estimated restoration time. Please report faults by calling 13 13 51

See all outages

At PTS, we are dedicated to delivering assessment processes that are valid, reliable, flexible and fair. Throughout your course our trainers and assessors will explain the assessment requirements for each stage of your training.  

Not satisfied with your assessments?  

If you are not satisfied with any aspect of an assessment conducted by PTS - whether it concerns the process, documentation, or the assessor - we encourage you to take the following steps: 

  1. Speak with us: Start by discussing your concerns with your assessor, or you can request to  speak to  the Training Delivery Team Leader. 
  2. Submit an Assessment Appeal: Should you feel your concerns have not been resolved, or you prefer not to discuss the matter with a PTS staff member, you may submit a formal Assessment Appeal.  

How to lodge an assessment appeal 

  • Appeals must be submitted in writing within 10 business days of the assessment in question to ensure your appeal is triaged effectively
  • Appeals should include a clear explanation of your reasons for appealing 
  • Email your written Appeal to appeals@pts-training.com.au  

Please note: Learners should be prepared to provide supporting documents or evidence if requested.  

All appeals are reviewed by a qualified panel that includes VET training and assessment specialists to ensure fairness and impartiality.