MyWP Projects FAQs
TestPre-application enquiry (Distribution projects)
Pre-application enquiries must be tied to a specific site location. If your enquiry isn’t site-specific, you can submit a general enquiry via our contact page or by calling us at 13 10 87.
While you can’t edit a submitted pre-application enquiry, you can add comments and files for additional information. Simply open the enquiry, scroll down to the comments section, attach your files, and submit.
If you need help before submitting a project application, submit a pre-application enquiry through the MyWP portal. Log in, go to the Enquiries tab, select Pre-Application Enquiry, and follow the prompts. Our team will review your enquiry and get in touch.
A project enquiry is about specific details of an active project, whereas a pre-application enquiry helps clarify requirements before you submit a project application. This could include questions about new connections or moving equipment.
You can check the status of your pre-application enquiry by logging into MyWP and navigating to the Pre-application Enquiry section. You’ll also receive email updates when there’s a change in status.
Project enquiry (Distribution projects)
Only the original submitter of an enquiry will receive email notifications for responses or updates. If you’re following up on an enquiry made by someone else, you’ll need to log in to MyWP and check the enquiry tab for updates.
We aim to resolve all enquiries quickly, with most responses provided within 10 working days. You’ll get an email when there’s a status change or if more information is needed. You can also track the progress in MyWP under the Enquiries tab.
No, once an enquiry is closed, it can’t be reopened. If you’re not satisfied with the resolution, you can raise a new enquiry.
Yes, third-party users can create new enquiries, view existing ones, and add comments or attachments as long as the enquiry is open.
"Yes, you can add more details to your enquiry. Simply navigate to the enquiry, add your comments or upload up to three additional files. Please note that once an enquiry is closed, no additional comments or files can be added.
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You can track the status of your enquiry by logging into MyWP, going to the Enquiry tab for the relevant project, and selecting the enquiry. You'll also get email notifications when there are updates.
To raise a project enquiry, log into your MyWP account, select the project, and navigate to the “Enquiries” tab. From there, click “New Enquiry,” fill in the details, and submit your request. Please note that MyWP is used for project-specific enquiries only.
Third-party access management (Distribution projects)
No, there’s no limit to how many third-party users can be associated with a project.
Organisation management
No, a registered MyWP Projects portal user can only be associated with one organisation at a time.
To register a new organisation, log in to your MyWP Projects account and submit the 'Create Organisation' form found under 'My Account/Organisation Management'. Note that if you're already associated with an existing organisation, you won't be able to access this form.
To associate with an existing organisation, please contact your organisation administrator.
Your request goes through an internal verification process within Western Power. Please allow 10 business days for processing. If we need any further information, we’ll reach out via email or phone. If you haven’t heard back after 10 business days, feel free to contact us here.
Only organisation administrators can add users. To do this, navigate to 'My Account/Organisation Management/Users' and use the 'Add User' feature.
Only organisation administrators can remove users. To remove a user, go to 'My Account/Organisation Management/Users' and use the 'Delete' feature.
Project access and visibility (Transmission projects)
We’re working on adding more detailed activity views to project timelines, including steps that require action from customers or applicants. This feature will be enabled soon as part of our ongoing improvements.
To view projects in the MyWP Projects portal, you must be an authorised contact for the project or part of the organisation associated with it. If you’re authorised but still can’t see the project, please contact our support team at MyWP.Admin.Support@westernpower.com.au with the project details.
"Users within your organisation can see all associated projects. To add more users, contact your organisation’s administrator. You can find the administrator’s details under 'Organisation management' in the 'My Account' section.
If you're not linked to an organisation, please contact your company admin.
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To update the contact details for your project, contact your Access Consultant. Their contact information is available in the 'Contacts' tab of your project.
If you need to change or verify project details, contact your Access Consultant. You can find their contact information in the 'Contacts' tab within your project.
We’re working on adding notifications for project status changes and alerts when action is required from the customer or applicant. This feature is on our roadmap and will be available soon.
Before starting your new connection application, check out the process overview and resources available on our Transmission Connected Loads & Generators page.
If your circumstances change and you need to update or cancel your application after submission, contact your Access Consultant. Their details can be found in the 'Contacts' tab within your project.
If you are part of an organisation, then in addition to the projects submitted by you, you will also be able to see all projects that are associated to your organisation.
Western Power projects are broadly classified into Transmission projects and Distribution projects. If you have both types of projects in your portfolio, then you will be presented with an option to select the type of projects you wish to manage after login. This allows you to have a customised experience and fully leverage the MyWP features specific to the different project types.
Project access and visibility (Distribution projects)
"These projects need action from you to proceed. Actions may include:
- Payment of the design fee
- Acceptance of the project quote
- Payment of the tax invoice"
"Contact us via our MyWP Projects feedback form.
To remove a project from your account, simply reach out to your organisation’s administrator. If you’re listed as a third-party on the project, please contact the project owner for assistance.
“WS” refers to a “Web Submission” reference number. It’s usually provided when an online project application is submitted but isn’t required for an item to move forward.
"There are a number of reasons why your project or application may not appear in your Project list.
Check that your project/application is associated with a product type that is available for tracking on MyWP Projects.
Also, projects will only appear in your project list if you are logged into your MyWP account.
If you would like to associate an existing project with your MyWP Project account, please contact us.
Please provide details of the project number or WS reference of the item to be added.
In some instances, we may contact you to confirm the amendments requested."
All users within your organisation can access your organisation projects. Individual projects can be accessed by third-party users if the project is shared with them.
MyWP Projects FAQs
There is a number of reasons why your project or application may not appear in your Project list.
Check that your project/application is associated with a product type that is available for tracking on MyWP Projects.
Product types not yet available for tracking on MyWP Projects include:
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- Standard Consumer Mains Connection
- Standard Permanent removal of point of connection
- Telecommunication Site Sharing - New and Existing
- Oversized Vehicles
- Enquiries and work relating to Transmission or Communications network
- Standard Meter installation or relocations
Also, projects will only appear in your project list if you are logged into your myWP account.
If you would like to associate an existing project with your MyWP Project account, please contact us.
Please provide details of the project number or WS reference of the item to be added.
In some instances, we may contact you to confirm the amendments requested.
Please contact us and follow the instructions to reset/change your password. Western Power wants to make sure it’s really you trying to sign in
Email us or select the help “contact us” link in MyWP Projects.
Please provide details of the project number and details requiring updating.
Note: In some instances, we may contact you to confirm the amendments requested.
If you need a project to be removed from your account, you can contact us.
Please provide details of the project number or WS code of the item which needs to be removed in, your enquiry.
In some instances, we may contact you to confirm the amendments requested.
Contact us via our MyWP Projects feedback form.
WS stands for "Web Submission" reference number. This is typically provided when submitting an online project application, though is not necessary for an item to progress.
Your account has been disabled as an added security measure to prevent misuse/fraudulent access. It will be locked for an undefined amount of time, please wait a while and then attempt re-access.
During this period Western Power will not be able to reset your account and we must wait till the account is unlocked.
Once a projects work is complete and it's moved into closed, it will remain on your projects list for 90 days. After this time, it'll be removed completely from your lists.
Account management
We disable accounts as a precaution to keep your information safe. Use the “Forgot Password” option to reset your login details and regain access.
We’ve enabled Multi-Factor Authentication (MFA) to ensure your account and project information are secure. This way, only authorised users can access your data.
"You can update your project or organisation’s project details by contacting us directly. Be sure to include your project number or the specific organisation information that needs to be updated. If needed, we’ll get in touch to confirm your request.
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To reset or change your password, log in to your MyWP Projects account, navigate to My Account/Sign-in details, and follow the reset instructions.
You can update your personal details by logging into your MyWP Projects account, navigating to My Account/Personal details, and following the prompts.
We disable accounts as a precaution to keep your information safe. Use the “Forgot Password” option to reset your login details and regain access.